Warranty Terms and Claims

Warranty Terms

All our products have a warranty period of 24 months.

I. The warranty period begins from the date of purchase. The warranty is valid under the following conditions:

1. Correctly filled warranty card

- Do not discard the packaging and labels until the product is fully assembled.

- Keep the warranty card until the end of the warranty period.

- Familiarize yourself with the warranty conditions for use and storage.

- On the day of assembly, fill in your details on the warranty card, copy the route sheet number from each box, and attach the receipt to it.

- In case of a claim with a completed warranty card, contact the store where the product was purchased to enable resolution as quickly as possible.

2. Presentation of the receipt/invoice

3. Defect resulting from improper manufacturing or defective materials

II. Claims are not honored in the following cases:

1. Improper use or use of the product for unintended purposes

2. Natural wear of materials, fading, soiling of fabrics, deformation, etc.

3. Damage to glass doors and shelves after receipt has been confirmed by signature

4. Damage resulting from using the product under inappropriate weather conditions / direct sunlight, moisture, etc./

5. Visible scratches on wooden and upholstered parts caused by hard or sharp objects or burns

6. Repairs carried out by unauthorized persons

7. During product assembly, if the buyer notices a defect and still assembles the product or any of its parts, the claim will not be accepted.

III. Instructions and Use

1. The product must be assembled according to the instructions and assembly diagrams provided by the manufacturer.

2. Cleaning of upholstered furniture surfaces should be done only with a soft damp cloth and appropriate cleaning agents.

3. Do not use solvents / acetone, gasoline, etc. / or bleaching agents.

4. Do not soak with water or other liquids.

5. Do not clean with abrasive powders.

IV. General Conditions

1. The buyer must personally accept and check the quantity and quality of the goods and verify with their signature.

2. Warranty and defect repairs do not provide grounds for the buyer to claim lost profits.

3. Damages caused by the buyer will be repaired at their expense.

4. Product quality is guaranteed by the manufacturer if used correctly and according to the manufacturer’s recommendations:

- Do not clean with unsuitable or damaging materials or products.

- Do not apply pressure, temperature, or weight beyond the conditions intended for this type of product for storage, maintenance, and use.

5. In a request for commercial warranty, regardless of the commercial warranty, the seller is responsible for the lack of conformity of the consumer goods with the sales contract according to the law.

Claims are handled by the manufacturer through the seller.

Contact for Claims Department:

- Email: diskretmebeli@abv.bg
- Phone: 046 988 827

An excerpt from the Consumer Protection Act regarding warranty service and claims submission:

Art. 112. (1) In case of non-conformity of consumer goods with the sales contract, the consumer has the right to make a claim by requesting the seller to bring the goods into conformity with the contract. The consumer may choose between repairing the goods or replacing them with new ones, unless this is impossible or the chosen method of compensation is disproportionate compared to the alternative.

(2) A method of compensation is considered disproportionate if its use imposes costs on the seller that are unreasonable compared to the alternative, taking into account:

1. The value of the consumer goods if there were no non-conformity;
2. The significance of the non-conformity;
3. The possibility to offer the consumer an alternative method of compensation without causing significant inconvenience.

Art. 113. (1) When the consumer goods do not conform to the sales contract, the seller must bring them into conformity.

(2) Conformity must be achieved within one month from the submission of the claim by the consumer.

(3) After the one-month period, the consumer may cancel the contract and request a refund or a price reduction.

(4) Bringing goods into conformity is free for the consumer. They do not owe shipping, material, or labor costs and should not incur significant inconvenience.

(5) The consumer may also claim compensation for damages resulting from the non-conformity.

Art. 114. (1) In case of non-conformity and if the consumer is not satisfied with the resolution of Art. 113, they may choose between:

1. Cancelling the contract and receiving a refund;
2. Price reduction.

(2) The consumer cannot claim a refund or price reduction if the seller agrees to replace or repair the goods within one month of the claim.

(3) The seller must honor a request to cancel the contract and refund the consumer if, after satisfying three claims on the same item within the warranty period under Art. 115, a new non-conformity appears.

(4) The consumer cannot claim contract cancellation if the non-conformity is minor.

Art. 115. (1) The consumer may exercise this right within two years from delivery of the goods.

(2) The period stops during the time necessary for repair, replacement, or dispute resolution.

(3) Exercising this right is not subject to any other claim period than specified in (1).

Art. 119. The commercial warranty application must provide information about consumer rights under Art. 112-115 and clearly state that the commercial warranty does not affect these rights...